Four Reasons Why You Should Hire a Receptionist

A common misconception is that being a receptionist is an easy job. We strongly disagree and firmly believe a receptionist can become a pivotal member of an organisation.

Here, we share four key reasons why we believe that you should hire a receptionist, for your office. 

First Impressions

First impressions are everything, whether it be over the phone or face-to-face. A receptionist is likely to be the first point of contact that a client visiting your office will have and having a polite and friendly receptionist greet them can make a huge difference to potential business. We work with a prestigious client who describes their receptionist as someone who adds a “sprinkle of fairy dust” for their visiting clients, ensuring that if that client likes a particular bottle of water or type of tea, it is in a meeting room for them on arrival. Whilst, obviously, this isn’t crucial to every reception role, adding a personal touch can go a long way towards making a great impression.

Extra Support

This depends on how busy your reception desk may be, and how many clients typically visit your office, but most receptionists are willing to take on additional responsibility in order to gain experience and stay busy. Whether it be assisting with administration work, sending out invitations or doing research, a good receptionist not only offers a high level of customer service, but is also adept at supporting team members and assisting with extra work.

Meeting Rooms

Part of a receptionist's duties will typically be managing internal meeting rooms. If you tend to have a lot of clients visiting, this can become quite a time-consuming task that, as a business owner, you probably don’t have time to do. A receptionist will manage a meeting room booking system, and ensure that meeting rooms are presentable and fully stocked at all times, saving you the time and embarrassment of scrambling to find a meeting room at the last minute, when a client visits.

Hiring Internally

Having a receptionist who is embedded within your company culture, and has developed an understanding of how your company works, presents a great opportunity for you to identify future roles within the business that may suit them. 

We see a lot of candidates that join businesses in receptionist or more junior positions, progress into more senior roles within the same organisation. Offering career progression is not only great for your company retention and employee satisfaction, but saves you additional recruitment fees too!

Looking to hire a receptionist?

If you are looking to expand your client base or have recently moved offices and need a receptionist, get in touch with our London or Manchester team to discuss how we may be able to help you with your next important hire.

It won't surprise you that a bad hire can be expensive.

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Topics from this blog: Recruitment Receptionist

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