Once you’ve identified that you want to hire a Receptionist, it is important to do your research in order to understand what Receptionists are looking for out of a role. Having a better insight into what a Receptionist wants/needs will set you apart from other companies within the market and help you to ensure that what you are offering is attractive and competitive in order to attract the top talent.
Most Receptionists want the following out of their role:
- To feel valued and that their role is contributing to the business's success.
- The opportunity for career progression. This may be by taking on additional responsibilities, or a career pathway to other roles.
- A supportive and accepting culture where their voice and opinion is heard and where they are rewarded for their hard work.
- A competitive salary and benefits package.
-The ability to grow their role over time, make suggestions and contribute.
After you have researched what Receptionists are looking for, you can begin to search for the perfect candidate. The next steps are to think about how to sell the position available, what salary you wish to pay, and what level of experience the role will warrant.
A well-written Receptionist job description that outlines the company, culture, and scope of the role is key to attracting top talent in the market. A reputable Receptionist recruitment agency that specialises in this type of role should be well-equipped to help you with market intel, job description templates, examples, and accurate salary benchmarking information.
Why work with a specialist recruitment agency to hire a Receptionist?
Working with a specialist recruitment agency will take the leg work out of recruiting for this type of role. Specialist recruitment agencies will have a brilliant understanding of the role and what is required. They will also have an excellent network of suitable candidates to tap into to ensure you are only being sent candidates that are 100% suited to the role and what you’re looking for in an individual. They will support you in thoroughly vetting each candidate that applies and will shortlist only those they feel will be perfect for you and your business requirements.
A specialist Receptionist recruitment agency will have a greater understanding of how best to sell the role you are offering in order to attract the top talent in the market and will be able to advise you on how to write an appealing job specification, offer you advice on salary benchmarking, market intel, interview support etc.
A specialist Receptionist recruitment agency will take the time to get to know you as a company, what is important to you and the type of person who will fit within your organisation. In addition to this, they will take the time to meet each candidate that they register, ensuring that the personality and experience fit is there before sending CVs across to you to review.
How to decide what specialist Receptionist recruitment agency to work with
Ask your network for recommendations! Good people know good people. More likely than not, someone in your network will have worked with a specialist agency to hire a Receptionist before, and if they were impressed with them, that’s a good starting point! At Lily Shippen, we are fortunate to have received a great deal of work through referrals from companies or individuals who have worked with us previously. In fact, 83% of our business comes from client referrals, which goes to show that reputation is key when looking to partner with an agency to recruit business support professionals for your business.
Look at their reviews – A good agency should have excellent google and/or Feefo reviews. This will give you an insight into how reputable they are, and how other clients and candidates have found working with that agency. This will go a long way in showcasing their reputation and credibility.
Research their values – Does the recruitment agency have their company values listed on their website? This can really help you to understand their mission statement, what’s important to them and how they operate. Do their values align with your personal and company values?
Could you take a look at their social media channels? Reputable recruitment agencies should be active on social media and regularly post advice and share content to showcase that they are experts in their field and are willing to go above and beyond for their clients and candidates alike.
Book a call or a meeting with them if you still need clarification. Give the recruitment agency the opportunity to pitch their services to you and showcase what value they can bring and why you should work with them over another agency!
Check out our pillar page for everything you need to know about Receptionists.
